Update for 03/27/2020
Quest, as you know, is committed to working closely with you and your employees to help navigate through these unexpected and challenging times. Here’s what we are doing to combat a major insurance concern.
As we have been reaching out to our carriers for information on how this will affect your coverage, we received information from Mutual of Omaha. In their statement, they said, “Helping you and your loved ones stay safe and healthy is of utmost importance to our entire team at Mutual of Omaha Insurance Company. We are committed to working closely with you and your clients to navigate thorough this unexpected and challenging time, while taking precautions to ensure the safety of our employees.”
Q. IS AN INDIVIDUAL THAT IS QUARANTINED CONSIDERED DISABLED?
If an employee is quarantined, Mutual of Omaha will work with the employer to determine if it is able to allow the employee to work remotely. If an employee is voluntary quarantined without a confirmed medical condition, that person most likely will not meet the definition of disability in the policy.
Given the uniqueness of this pandemic, if an individual is placed in quarantine as recommended by a medical professional or governmental health association, and the individual is later diagnosed with COVID-19, and there is no break between quarantine and diagnosis, we will consider the first date of quarantine as the date of disability.
Employee Assistance Program (EAP)
Customers who have EAP services with us have access to a broad range of resources and services. This includes:
- Access to EAP Professionals 24 hours a day, seven days a week (Toll-free Number: 800-316-2796)
- Face-to-face sessions with a counselor, if eligible
- Due to current Covid-19 limitations and restrictions that discourage in-person visits with a health care provider, our EAP customers with face-to-face EAP services will now have the option to utilize telehealth EAP counseling services, via their phone, laptop or other electronic device.
- Note: Availability of telehealth EAP services may be limited by applicable state law, EAP provider availability and telehealth capability, and EAP plan design.
- A comprehensive online legal and financial resource library
Current customers of Mutual of Omaha’s EAP program can visit mutualofomaha.com/eap to access helpful tools and resources.
Click here to read the full Mutual of Omaha update. If you are registered on Mutual of Omaha’s Employer Access, click here to access billing, eligibility information and more through our secure online portal.
The team at Quest Insurance is here to answer any questions you may have of how this pandemic will affect your business’s insurance. Give us a call at 703-961-8886 or email us at info@questinsurance.us to learn more.
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